Mietwagen Knock

Die Abholstation war sehr weit vom Airport entfernt. Die Eingabe der Daten bei der Abholung des Wagens dauert immer unglaublich lange. Die Daten sollten doch eigentlich alle vorliegen? Das Fahrzeug war ziemlich alt.

Bekamen ein Opel Corsa mit bereits über 116000 km, welcher überall etwas lädiert war. Allerdings stimmte das Preis/Leistungsverhältnis trotz allem

perfekt

etwas lange Schlange; Hertz-Kunden wurden bevorzugt.

Sehr lange Wartezeit von Ca 2 St am Flughafen in Dublin, obwohl nur 6 -7 Kunden vor uns in der Schlange waren.

Sehr geehrte Damen und Herren! Ursprünglich wollte ich keinen Kommentar abgeben, aber da mir eine ähnliche Situation schon einmal in Manchester passierte, möchte ich Sie doch informieren: - Fahrzeugübernahme in Dublin: einen Clio bestellt - seitens des Vermieters kommentarlos einen Golf bekommen - OK ist ja nett, dachte ich (auch aus dem Mietvertrag war es nicht offensichtlich, dass es sich um ein aufpreispflichtiges Upgrade handelt) - bei der Rückgabe wurden dann EUR 118,50 für das nicht bestellte Upgrade verrechnet Ich möchte nicht den Wert des Upgrades reklamieren, sondern, dass mir das kostenpflichtige Upgrade untergejubelt wurde. mfG / R. Huber

The counter service took a long time, but was friendly. The car was not in the building for pickup as would usually be the case, we needed to take a bus to their depot The car was not ready at the ordered time (almost one hour late). I was left to wait in the rain with a small child and our luggage until the car was "washed". The persons working at the car pickup are incompetent, unfriendly and non-communicative. I can only recommend to stay away from this sixt office, go to one of ther others, it can only be better

An: Aiden Fahey <[email protected]> Von: Werner Sarges <[email protected]> Samstag, 30. Mai 2015 10:33 Dear Mr. Fahey, Thank you for your detailed mail concerning the damage on the car I returned the other day in Dublin. So far and legally you are absolutely right. But I suppose that you only got to know this information from the report of the check-in agent. If you personally would have seen the “damage” (as can be seen on the attached photograph) you could probably agree that it is a short scratch, nearly as thin as a hair and without any dent. It can made invisible by a black marker and some wax over it. I my eyes it does not at all need a repair of around 300 € cost. As I know SIXT and other successful car rental companies from my business travels for over 35 years in Germany and Europe they would inform me telling that it is their way of obligingness/ fairness for their loyal customers, which enhances further customer appreciation. As already stated above: legally you are right without any doubt. But in practise may exist some room for goodwill. In this sense I would be grateful if you could reconsider your decision. Yours faithfully, Werner Sarges ------------------------------------------------------ Prof. Dr. Werner Sarges Institut für Management-Diagnostik Westerauerstr. 4 D - 23858 Barnitz Fon: +49 (0)4533 – 1400 Cell: +49 (0)172 – 5106658 Email: [email protected] www.sarges-partner.de Von: Aiden Fahey <[email protected]> Datum: Freitag, 29. Mai 2015 09:08 An: Werner Sarges <[email protected]> Betreff: 151mo1007 50118 Dear Mr Sarges We write with reference to your recent car rental. When the vehicle was returned, the Sixt rent a car check-In agent identified additional damage that was caused during your rental period. This was brought to your attention by the agent. You are responsible for the damage, irrespective of how the damage is caused, during your rental period. You have agreed to the above statement by signing the Rental Agreement. Please see clause 5 overleaf of your Rental Agreement. The cost of repairs to the vehicle amounted to € 304.42. Please find attached a Glassmatix Repair Estimate. Per the terms of your Rental Agreement, you are responsible for the first € 1400.00 of damage to the rental vehicle during your rental period. As agreed on your Rental Agreement we have debited the amount of € 304.42 from your Credit Card Account for repairs to the rental vehicle. Please submit this letter together with the attachments, should you wish to claim from your insurance company. Should you have any queries, please email [email protected] Yours sincerely, Fleet Administrator Sixt rent a car Damage File Attachments:- Glassmatix Images Extra Damage Report Rental Agreement (Condition of vehicle on Rental Start) Final Receipt Repair Invoice

es ist etwas unglücklich dass man in Dublin busfahren muss um zum mietwagen zu kommen